Last updated: October 25, 2026

Return & Refund Policy

We want you to love your shirt. If something is not right, here is exactly how we put it right. To start any request, email contact@rustivale.store with your order number.

1. Order cancellation

You may cancel or change your order within 6 hours of purchase. Use the subject line CHANGE MY ORDER or CANCEL MY ORDER and include your full name and order number. Cancelled orders are refunded in full.

2. Damaged, defective or wrong items

If your item arrives damaged, defective or is not what you ordered, tell us within 30 days of delivery and include a photo. Once confirmed, we send a free replacement or issue a full refund — your choice — and we cover any return postage.

3. Change of mind

You may return an item within 15 days of delivery if it is unused, unwashed and in its original packaging. Email us first and we will send you the return address. Return postage for change-of-mind returns is paid by the customer; there is no restocking fee.

4. Exchanges

To exchange a size or design, contact us within 15 days of delivery. The item must be unused and in its original packaging.

5. Items that never arrived

If your order has not arrived within 10 business days after the end of the processing time, contact us and we will investigate with the carrier. Confirmed lost parcels are replaced or refunded in full.

6. Refunds

Approved refunds are issued to the original payment method within 7–14 days of your request being accepted. Your bank may take a few extra days to show the credit.

7. Statutory rights

Nothing in this policy limits any rights you have under applicable consumer protection law.

8. Contact

Merzelo
Operated by: Nguyen Thi Hoa
Address: 768 N Main St, Clancy, MT 59634, US
Email: contact@rustivale.store
Phone: +84 848 977 517
Support hours: Monday to Friday, 9:00 AM – 5:00 PM (Mountain Time)