Last updated: October 25, 2026

Shipping Policy

1. Shipping cost

Standard shipping is free on every order, with no minimum spend.

2. Processing time

Orders are processed within 2–4 business days. We ship Monday to Friday, excluding weekends and public holidays, and do not ship orders on the same day they are placed.

3. Delivery time

After processing, delivery takes 5–10 business days depending on the destination. Delivery estimates are given in good faith; customs, weather and peak periods can extend them. If we expect a significant delay, we will email you.

4. Carriers and tracking

Orders ship with USPS, UPS or DHL. Once your order has been processed you receive an email with the carrier and tracking number. You can also check your order on our Track Your Order page.

5. Address changes

Please check your address carefully at checkout. To change it, email contact@rustivale.store within 6 hours of purchase, before the order has been dispatched. We cannot redirect a parcel once it has shipped.

6. Duties and taxes

US orders carry no additional fees. International orders may be subject to import duties, taxes or handling fees charged by the destination country; these are not included in our prices and are the responsibility of the recipient.

7. Lost or late parcels

If your order has not arrived within 10 business days after the end of the processing time, contact us. Where a parcel is confirmed lost, we send a free replacement or issue a full refund.

8. Questions

Merzelo
Operated by: Nguyen Thi Hoa
Address: 768 N Main St, Clancy, MT 59634, US
Email: contact@rustivale.store
Phone: +84 848 977 517
Support hours: Monday to Friday, 9:00 AM – 5:00 PM (Mountain Time)