Last updated: October 25, 2026

Payment Policy

1. Accepted payment methods

We accept Visa, Mastercard, American Express, Discover and JCB credit and debit cards, plus Apple Pay and Google Pay where your device supports them. All available options are displayed at checkout.

Card and wallet payments are processed by Stripe, a PCI DSS Level 1 certified payment processor. Your payment is completed on a secure, encrypted checkout.

2. Currency

All prices are shown and charged in United States Dollars (USD). If your card is issued in another currency, your bank applies its own exchange rate and may add a foreign transaction fee.

3. When you are charged

Payment is taken in full when you place your order.

4. Payment security

Card details are entered into a secure payment field provided by Stripe and are transmitted over an encrypted TLS connection directly to Stripe. Merzelo never sees, handles or stores your full card number, expiry date or security code.

5. How the charge appears on your statement

Your purchase will appear on your card or bank statement as MERZELO (or a shortened form of it). If you do not recognise a charge, please contact us before contacting your bank so we can help straight away.

6. Declined payments

If a payment is declined, the order is not placed. Common causes are an address mismatch, insufficient funds or your bank’s fraud screening. A declined attempt that still shows as pending is an authorisation hold that your bank releases automatically, usually within 3–5 business days.

7. Order cancellation

You can cancel an order free of charge within 6 hours of purchase. Email contact@rustivale.store with your order number; cancelled orders are refunded in full to the original payment method.

8. Refunds and disputes

Refunds are issued to the original payment method as described in our Return & Refund Policy. If something has gone wrong, please contact us first — we resolve most issues within one business day, which is far quicker than a card dispute.

9. Taxes and duties

US orders carry no additional fees. International orders may be subject to import duties or taxes charged by the destination country, which are the responsibility of the recipient.

10. Pricing errors and fraud prevention

If an item was listed at an incorrect price, we contact you before dispatch and let you choose between paying the correct price or cancelling for a full refund. Orders are screened for fraud, and we may cancel and refund any order we reasonably believe to be fraudulent.

11. Questions

Merzelo
Operated by: Nguyen Thi Hoa
Address: 768 N Main St, Clancy, MT 59634, US
Email: contact@rustivale.store
Phone: +84 848 977 517
Support hours: Monday to Friday, 9:00 AM – 5:00 PM (Mountain Time)